delivery policy

Thank you for shopping at www.usaclothinghub.com (operated by Vetrix LLC). We are committed to delivering your order in a secure, efficient, and transparent manner. Please review our shipping practices below.

1. Product Availability & Order Fulfillment

All orders placed on our website are subject to product availability.

  • Partial Shipments: If an item in your order is temporarily unavailable, we will promptly ship the available part of your order. Once the remaining item becomes available, we will ship the rest of your order to you at no extra delivery cost.

  • Alternatively, we may reach out to offer a full refund or a replacement for the unavailable item, as per your preference.

2. International Shipping & Origin

We cater to a global audience, including customers in the United States, Australia, and worldwide.

  • Dispatch Location: While our corporate headquarters are located in the USA, our main manufacturing and sourcing hubs are based in India. Therefore, your orders are processed and shipped directly from our fulfillment centers in India.

  • Carrier Partners: We partner with reliable international postal and express courier services, including India Post, USPS, and other premier global networks, to ensure your shipments are secure and fully trackable.

3. Shipping Costs

  • Shipping costs for your order are calculated at checkout and are based on the total weight of the items ordered, the package dimensions, and your delivery location.

  • Please note that shipping costs are non-refundable once the order has been dispatched.

  • Additional shipping charges may apply depending on remote delivery locations or special large-sized orders.

4. Delivery Timelines

  • The estimated date of delivery may vary based on carrier shipping practices, delivery location, the chosen method of delivery, and customs clearance procedures.

  • Since this is a cross-border international shipment, tracking details will be provided to you via email as soon as the package is handed over to the carrier, allowing you to monitor your delivery in real-time.

  • Your order may occasionally be delivered in separate shipments depending on packaging requirements.

5. Customs, Duties, and Taxes

Since we export products internationally, your shipment may be subject to import regulations:

  • You (the customer) are responsible for all applicable taxes, including local sales tax, Value Added Tax (VAT), custom duties, and excise duties levied by your country’s customs authorities.

  • Vetrix LLC is not responsible for any delays caused by the customs clearance process in the destination country.

6. Damaged or Lost Shipments

We take utmost care in packaging our clothing items, but if any damage occurs during transit:

  • Notification Period: If there is any visible damage to the items upon delivery, you must contact us within 5 days from the receipt of your order.

  • Please email us at admin@usaclothinghub.com with your Order Number and clear photographs of the damaged items and packaging so we can arrange a replacement or refund immediately.

7. Contact Us

If you have any questions regarding the delivery or tracking of your order, please reach out to our customer support team: